Terms of Use

Your use of the McArthur website constitutes your full acceptance of the Terms & Policies set forth on the McArthur website.  Please keep in mind that unauthorized use of the website is strictly prohibited. Any violation or breaching of these Terms of Use automatically terminates the rights granted to you, and may also constitute a violation of copyright, trademark, or other applicable laws.

1. Scope
McArthur Terms of Use applies to the entire McArthur website and all portions of the website contained therein, excluding links to other websites. These Terms of Use shall also apply to any future portions of the McArthur website, excluding links to other websites unless otherwise stated.

2. Unlawful or Prohibited Use
You may not use the McArthur website for any purpose that is unlawful, or prohibited by these terms, conditions, and notices. You may not use the McArthur website in any manner that could damage, disable, over-burden, impair or interfere with any other party’s use and enjoyment of the McArthur website. You shall not modify, adjust or alter any part of McArthur website and shall not use software, or use software in ways, which will damage, disable, over-burden, impair or interfere McArthur in any way. You may not attempt to gain unauthorized access to any computer systems or networks connected to any of the McArthur server or other systems, through hacking, password mining or any other means. You may not acquire or attempt to acquire any materials or information through any means not intentionally made available through the McArthur website.

3. Copyright Notice
McArthur produces the McArthur website. The entire contents of the McArthur website are copyrighted by McArthur, or are contents that McArthur has acquired the rights to use on the website, and are protected by the copyright laws of the United States and international copyright laws. The logos, trademarks and indicia featured on this site do not represent an endorsement from the manufacturers or their respective products and properties. Trademarks, logos and indicia are property of the trademark owners, who control any reproduction or sales. You may not copy, download, print, redistribute or republish materials contained in the website for commercial use, without the prior written permission of  the copyright holders. All team logos, players/driver names and licensees and identifications contained on this site and its represented products are trademarks, copyrighted designs and other forms of intellectual property of the individual leagues and their respective teams and may not be used in whole or part without the prior written consent of the appropriate league property officials. Availability and graphics are subject to change. Designs are copyrighted by WinCraft Inc. All rights reserved.

4. Products, Content and Specifications

All features, content, specifications, pricing, products and services described or depicted on the McArthur website are subject to change at any time without notice. McArthur makes all reasonable efforts to accurately display the attributes of the products, including the applicable colors; however, the actual color you see will depend on your computer and related electronic accessories (including, but not limited to, monitor screens) and we cannot guarantee that your computer will accurately display such colors.

The inclusion of any products or services in the McArthur website at a particular time does not imply or warrant that these products or services will be available at all times. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item ordered from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

6. Payment
We accept Visa, Mastercard, Discover and American Express. Your credit card will be charged once the merchandise has shipped.

We can also invoice on a net 30-day term with approved credit.  If you have an account already established with McArthur, you can be invoiced, but will need to call us via phone to place your order. To be setup with net 30-day terms please complete the Credit Application and call 1-800-356-9168 to place your order.

Sales tax will be charged to all online purchases. At this time, we are unable to process tax exemptions online. If you are tax exempt, please contact customer service to place your order over the phone: 1-800-356-9168 or email us at sales@mcarthurtowels.com. If you have not worked with us before as a tax exempt customer, we will ask that you send in the tax exemption form for the state that your product is shipping to. Once processed, you will then be setup as a tax exempt customer for all future orders as well.
7. Shipping

McArthur Quick-Ship Program

Same day shipping is available in select towel styles on bulk pack blank towel orders received by 11 AM CST, Monday - Friday. Please add 1-2 days for orders that include grommet and hooks add-ons or carabiner clip attachments.  See individual product pages for details on lead times and product availability.

If the item you ordered is out of stock, we will contact you directly to discuss alternatives.  

Standard Shipping

We will ship by the best means available, depending on the size and destination of the shipment.  UPS is our designated carrier for shipments under 100lbs. (unless another method or carrier is specified).  Shipping costs are calculated based on the product weight and shipping method.  A street address must be provided, as we are unable to ship to a P.O. Box.

If you prefer to use your own shipping carrier, please call to place your order over the phone. There will be a $3.00 net charge for billing to your shipping account number.

Need to get it faster?

Expedited shipping is available upon request. Please contact us to make arrangements.

Please note that shipping costs and policies are subject to change at any time.
8. Returns and Exchanges
A 20% restocking fee applies on all returns due to customer error.  Merchandise must be returned at customer expense.  Defective merchandise due to manufacturer error will be exchanged or refunded if returned within 30 days from the date of shipping. Shortages or defects must be reported within 72 hours of receipt of goods.

To request a return, please call customer service at 1-800-356-9168. Please note that we cannot refund shipping charges on returned items.

9. Product Warranties
McArthur Towel and Sports - (“McArthur”) warrants its products against defects in materials and workmanship if for other than normal wear and tear, misuse or abuse. All other warranties including, but not limited to, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. McArthur’s obligations with respect to orders placed and/or products delivered to buyer shall be limited to replacement or repair of defective products which are returned to McArthur, postage pre-paid, within thirty (30) days from the date of shipping or, at McArthur’s option, to a refund of the amount of the purchase price paid for products returned to McArthur within thirty (30) days from the date of shipping, without any further obligation or liability on the part of McArthur. In no event shall McArthur be liable or responsible for incidental,special or consequential damages including, but not limited to lost profits, allegedly caused by a failure to timely deliver products,non-delivery of products or a delivery of defective or non-conforming products. No claim of any kind by buyer, however caused, shall exceed the amount of the purchase price received by McArthur for the products. Failure to provide McArthur with notice of any claim within thirty (30) days from the date of shipping and failure to return such products within said time shall constitute a waiver of all such claims.

14. Revisions to these Terms of Use
McArthur reserves the right to revise these Terms of Use at any time, without prior notice. Please visit this page from time to time to review the current Terms of Use.

We want your experience with the McArthur website to be as safe, secure, and pleasant as possible. So, if you have any questions or concerns about our Terms of Use, Privacy Policy, or anything about our website, please feel free to contact us at any time.